Reach out to us
If you have any questions, account-related issues, technical concerns, or general feedback, our support team is here to help. Contact us by email, phone, or live chat and we’ll respond as quickly as possible. Whether you need help with deposits, withdrawals, verification, or game trouble, our agents will guide you through the steps and escalate issues when needed for a smooth resolution.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +1 604 321 7894 |
| Working hours | 24/7 |
For faster service, include your username and a brief description of the issue when you contact us. Our payments team can assist with deposit and withdrawal questions, while the affiliates desk handles partnership requests. Expect routine response times during working hours, and urgent matters will be prioritised and escalated as required.
Contact by email
At The Slotz, email is our preferred method for detailed requests, account issues, or cases that require documents or explanations. Send your message to [email protected] with a clear subject line, your account ID, and current contact details. Adding screenshots or relevant files helps us investigate and respond faster and reduces the chance of delays.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. More complex issues, such as payment investigations or verification checks, may take longer depending on their nature and required documentation. If you need faster help, include detailed information in your initial message to speed up handling.
Feedback
Have feedback or ideas to improve the site? We’d love to hear from you. Your suggestions are reviewed carefully by our team and used to refine features, fix issues, and improve the overall user experience. Please send comments or suggestions to [email protected] or use the site feedback form, and we’ll consider every note to make the service better for Canadian players.