Player Privacy Policy
This Privacy Policy explains how The Slotz collects, uses, stores and protects personal information when you register, play or browse our online casino and sportsbook services in Canada. We value your privacy and set out here the types of data we handle, why we use it, and how you can manage your information.
Information we collect
Personal data
When you create an account we collect identifying information such as your name, date of birth, email address, postal address and phone number. We also collect verification documents when necessary to confirm your identity or to comply with payment checks.
Technical data
We collect technical information about the device and browser you use, your IP address, device identifiers, operating system, and pages visited. This data helps us maintain the site, prevent abuse and improve performance on mobile and desktop.
Transactional data
Transactional data includes deposits and withdrawals, bet and play history, bonus activity and payment method details. We record this information to process payments, manage your account and detect fraudulent activity.
Other activity data
We may collect information about your interactions with customer support, marketing preferences and any communications you send us. We also keep records of responsible-gambling choices you set, such as deposit limits or self-exclusion requests.
How we use your information
Your data is used to operate your account, process payments, verify identity, offer customer support and maintain security. We use activity and transactional data to resolve disputes, detect irregular behaviour and comply with applicable legal obligations. Subject to your preferences, we may also use contact details to send relevant account notices and service updates.
Cookies and tracking technologies
We and our service partners use cookies, web beacons and similar technologies to remember your settings, analyse site usage and tailor features on mobile and desktop. You can manage cookie settings through your browser or device. Turning off certain cookies may limit functionality such as staying signed in or saving preferences.
How we protect your information
We maintain administrative, technical and physical safeguards designed to protect personal information from unauthorised access. Access to account data is restricted to authorised staff and service providers on a need-to-know basis. No system is completely secure, so we recommend strong passwords and keeping your account details confidential.
Sharing information with third parties
We share data with payment processors, identity verification services, fraud prevention partners and other service providers who act on our behalf. We may disclose information when required by law or to protect the safety and security of users and the platform. We do not sell your personal information to third parties.
Your rights
If you are located in Canada you have rights to access, correct and request deletion of personal information held by us, and to object to certain processing activities. You can also withdraw consent to direct marketing at any time. We will respond to requests in line with applicable privacy practices.
Access, correction and deletion of data
To make a request contact our support team at [email protected]. We may ask you to verify your identity before acting on requests. Certain information may be retained where required for legal, tax or security reasons.
Privacy policy updates
We may update this Privacy Policy to reflect changes in our services or legal requirements. Any significant changes will be posted on the site and, when appropriate, communicated to account holders by email or account notification.